Clear terms.
A clear record.
Review draft · Version TR-DRAFT-2026-09-27. Not effective for customer acceptance.
The contracting entity, business policies, and final order schedule still require confirmation. This draft is not an active customer contract. Have qualified counsel review it before use.
1. Parties, scope, and order of documents
This proposed agreement is intended for the True Road contracting entity identified in the final order (“Provider”) and the motor carrier or other business identified in that order (“Customer”). The exact Provider legal name and notice address must be confirmed before signing. The agreement covers only the hardware and services specified in an accepted order. The final order must identify the service, quantities, prices, taxes, shipping, term, billing start date, renewal method, cancellation process, and applicable warranty. An accepted order controls any expressly identified conflict with these terms. A quote request is not an accepted order.
2. Service and customer responsibilities
Provider will make the ordered ELD service available subject to the accepted order, compatible equipment, connectivity, and Customer’s performance of its obligations. Customer is responsible for accurate company, driver, vehicle, and billing information; selecting the appropriate ruleset with qualified personnel; training drivers; and ensuring lawful operation. Drivers remain responsible for reviewing records, entering accurate information, certifying logs, following inspection procedures, and reporting problems. Provider does not promise that use of an ELD eliminates violations, guarantees an inspection result, or transfers the motor carrier’s compliance duties to Provider.
3. Hardware, installation, and delivery
The accepted order must list the device model, cable type, quantities, shipping method, and all charges. Customer must provide accurate vehicle information and follow installation instructions. Customer owns purchased hardware after full payment, subject to any contrary written arrangement. Shipping dates are estimates unless a specific delivery commitment is expressly accepted. Hardware availability, risk of loss, title transfer, returns, damaged shipments, replacement charges, and the warranty period must be stated in the final hardware schedule. No warranty period or free replacement entitlement is created by this draft.
4. Fees, subscriptions, and payment authorization
Customer will pay the charges expressly agreed in the accepted order. Recurring billing may begin only on the agreed activation or billing-start date and under a separate, affirmative authorization specifying the amount or calculation method, frequency, payment method, and cancellation procedure. A browser checkbox on a quote request is not recurring billing authorization. Provider should provide an order confirmation and accessible billing records. Changes to pricing or renewal terms require the notice and consent required by the accepted order and applicable law. Customer must keep its payment and contact details current.
5. Billing questions and disputes
Customer shall notify Provider at info@trueroadeld.com of a billing concern within 30 calendar days after receiving the disputed invoice or statement, identifying the invoice, disputed amount, and reason, so Provider can investigate promptly. This is a notice procedure between Customer and Provider; it does not shorten any non-waivable statutory deadline or any rights available through an issuer or payment network. Failure to give notice within 30 days does not waive rights that cannot lawfully be waived. The parties will cooperate in good faith, retain supporting records, and seek to resolve the issue. Customer must pay undisputed amounts when due, subject to applicable law.
6. Chargebacks and supporting records
Nothing in this agreement prohibits a lawful dispute, complaint, or chargeback. Provider may supply truthful order confirmations, delivery evidence, authorized billing records, accepted contract versions, service records, and communications when responding to a payment dispute. Neither party may knowingly submit false information or recover the same amount twice. If a refund and a chargeback create a duplicate recovery, the parties will cooperate to reconcile it. Chargeback outcomes are determined under applicable law and payment-network rules; this agreement does not guarantee an outcome.
7. Term, renewal, cancellation, and refunds
The initial term, renewal structure, cancellation notice period, effective date, and any early-termination fee must be expressly disclosed in the accepted order before activation. Customer may send a cancellation request to info@trueroadeld.com and should retain Provider’s acknowledgement. The final order must state whether cancellation takes effect immediately or at the end of a billing period, whether partial periods are refundable, and how hardware returns are handled. In the absence of an accepted written policy, this draft does not impose a non-refundable charge or an early-termination penalty. Legally required refunds and remedies remain available.
8. Account access, records, and security
Customer must restrict account access to authorized users, use individual driver accounts where required, safeguard credentials, promptly report suspected unauthorized access, and remove access when personnel leave. Provider will process information under the applicable finalized privacy and data-processing terms. Customer must keep legally required records and arrange exports before termination. The parties must agree the retention, export, deletion, and access procedures applicable to the service; website quote-request handling is distinct from production ELD record retention.
9. Connectivity, support, and interruptions
GPS, Bluetooth, mobile devices, operating systems, cellular networks, and other third-party services may affect availability, accuracy, or synchronization. Customer is responsible for compatible equipment, power, permissions, and connectivity under the ordered configuration. Provider’s support channels, hours, and any response commitment must be specified in the accepted order. No 24/7 support promise or uptime guarantee is made by this draft. Drivers and carriers must follow applicable malfunction, inspection, repair, and alternate-record procedures when service is interrupted.
10. Warranty and remedies
Any express hardware or service warranty, its duration, exclusions, claim procedure, replacement responsibility, and shipping allocation must be included in the final order. To the extent permitted by law and subject to expressly agreed warranties, no result such as uninterrupted service, an error-free record, or guaranteed regulatory compliance is promised. Mandatory legal warranties and remedies are not excluded. Counsel should finalize any implied-warranty disclaimer and available remedy in language appropriate for the actual transaction.
11. Liability allocation
Proposed commercial position for legal review: to the extent permitted by law, neither party is liable to the other for indirect or consequential losses, and Provider’s aggregate liability arising from the service would be capped at the service fees paid or payable for the 12 months preceding the event. This proposed cap must not apply where prohibited by law and should be reviewed for fraud, willful misconduct, gross negligence, confidentiality, data-security obligations, personal injury, and other required exceptions. Customer’s payment obligations for properly authorized and undisputed charges remain payable. This paragraph is a proposal, not a finalized limitation.
12. Suspension and termination
The final agreement should specify notice and a reasonable cure process for nonpayment or material breach. Provider may take proportionate action needed to address a credible security risk or unlawful use, subject to applicable law and contractual obligations. Suspension or termination does not erase either party’s accrued rights or duties. The parties must arrange record access and export consistent with applicable requirements; an account closure must not be represented as extinguishing a carrier’s record-retention obligations.
13. Electronic records and signature
An authorized signer may elect to use electronic records and a typed electronic signature for the finalized order and agreement. The signer must be shown the final version and be able to download or print it before acceptance. An executed record should identify the order, legal entity, signer, title, email, accepted terms, version, server receipt time, and appropriate attribution evidence. IP and browser information may be recorded as disclosed; neither alone proves identity. The website’s draft signature preview is not an executed contract. Binding acceptance requires the finalized documents and a configured, tested recordkeeping service.
14. Notices, law, and complete agreement
Business notices should use the contact details stated in the accepted order. The exact Provider legal name, notice address, governing law, dispute forum, assignment terms, severability provision, and any additional transaction-specific requirements must be finalized with counsel. Only the finalized agreement and accepted order form the parties’ commercial agreement. The request form, this draft, and a locally generated preview do not create a paid subscription or authorize a debit.